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Fraudulent Activity


How can fraudulent activity be prevented?
If you encounter a suspicious email or website that says it's from Icon Bank, do not respond to it or click any links.
Never open attachments, click on links, or respond to emails from suspicious or unknown senders. If you receive a suspicious email that appears to be from Icon Bank, please contact the bank directly at 281-517-2400.

What is a phish?

Phish or fraudulent emails may contain links to phony websites or request you to share personal or financial information by using clever and compelling language, such as an urgent need to update your information or communicate with you to ensure the security of your accounts.

Online Security Tips

  • Use a current web browser.
  • Avoid downloading programs from unknown sources.
  • Do not use your Social Security number as a username or password. Change your usernames and passwords regularly and use combinations of letters, numbers, and "special characters" such as “pound” (#) and “at” (@) signs. Do not use your online banking password as a password for other online accounts.
  • Protect your online passwords. Don’t write them down or share them with anyone.
  • Protect your answers to security questions. Select questions and provide answers that are easy for you to remember, but hard for anyone else to guess. Do not write down your security questions or answers or share them with anyone. If you have selected security questions on other websites, avoid using the same questions to protect your Icon Bank online account. Please note that we will never ask you to provide answers to your security questions via email.
  • Use secure websites for transactions and shopping. Shop with merchants you know and trust. Make sure internet purchases are secured with encryption to protect your account information. Look for “secure transaction” symbols like a lock symbol in the lower right-hand corner of your web browser window, or “https://…” in the address bar of the website. The “s” indicates "secured" and means the web page uses encryption.
  • Always log off from any website after making a purchase with your credit or debit card. If you cannot log off, shut down your browser to prevent unauthorized access to your account information.
  • Close your browser when you’re not using the internet.

Computer Security Tips

  • Keep your computer operating system up to date to ensure the highest level of protection.
  • Install a personal firewall on your computer.
  • Install, run, and keep anti-virus software updated.
  • Turn your computer off completely when you are finished using it – don’t leave it in sleep mode.
  • Conduct online banking activities on secure computers only. If using Icon’s ACH Origination, Wire or Iscan services, then designate a computer to use only those services. Public computers (computers at internet cafes, copy centers, etc.) should be used with caution, due to shared use and possible tampering. Online banking activities and viewing or downloading documents (statements, etc.) should only be conducted on a computer you know to be safe and secure.

Bank Account Security Tips

  • Report lost or stolen cards and checks immediately.
  • Review account statements carefully. Regular account review helps to quickly detect and stop fraudulent activity. Ask about suspicious charges.
  • Limit the amount of information on checks. Don’t print your driver’s license number or Social Security number on your checks.
  • Store new and cancelled checks in a safe and secure location.
  • Carry your checkbook with you only when necessary.
 
 

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